Posts in the [DownTownHost] series:
- DownTownHost Review by A Happy Customer
- More Review About DownTownHost (After 40 Days)
- DownTownHost Has Never Failed Me
This isn’t much a review, but I’m sure that you’ll find it helpful if you’re considering DownTownHost service.
This morning, I encounter a problems with my Wordpress blog. When I tried to log in to the admin panel, I saw the following error message out of no where:
Error 403
We’re sorry, but we could not fulfill your request for /wp-login.php on this server.
Your Internet Protocol address is listed on a blacklist of addresses involved in malicious or illegal activity. See the listing below for more details on specific blacklists and removal procedures.
Your technical support key is: ***
You can use this key to fix this problem yourself.
If you are unable to fix the problem yourself, please contact *** and be sure to provide the technical support key shown above.
As an IT professional myself, I still feel lost with such a message, so I tried the “fix this problem yourself” link and found myself reading another “mysterious” message:
Technical Support
Your request was intercepted by security software which protects the Web site you visited from malicious activity, such as hackers, spam and viruses. We apologize for the inconvenience, but your request matched a profile of suspicious activity. This problem is usually quite easy to fix.
Your computer’s IP address was determined to have recently sent spam or engaged in malicious activity as reported by a third-party monitoring service. This means your computer is most likely infected with viruses or other malicious software. See below for more information and removal instructions.
Your request was blocked because of malicious automated requests received from your computer’s IP address.
This problem may be caused by viruses or spyware on your computer, or by malicious software that pretends to be anti-virus or anti-spyware software. Ensure that you have REAL anti-virus and anti-spyware software on your computer, that they are kept up-to-date, and that you have run a full system scan using each tool. Once your system is cleaned of viruses and spyware, please try your request again.
The free Google Pack provides trustworthy anti-virus and anti-spyware software. Firefox with Google Toolbar
Blacklist Reason(s):
If the above suggestions fail to resolve the problem, click Back and contact the e-mail address you were given for further assistance.
No clue. My computer is 99.99% clean from virus and spyware (remember I’m an IT professional). Therefore, I didn’t think the message really told me what the problem was really.
I had no choice but contact DownTownHost support. Within few minutes, I received their first reply. (OK. If you read my previous posts about DownTownHost, you shouldn’t be surprised about their speed). After about half an hour of exchanging about 10 (short) emails, my problem was solved.
To make it clear for for other Wordpress users, the problem was caused by a Wordpress plugin called Bad-Behavior. Actually, the plugin had been working fine for at least a month. I didn’t why suddenly it blocked me instead of blocking bad access only.
Again, I’m very happy with fantastic customer support from DownTownHost (especially when comparing to other hosting services I used before). Not to mention, my server has never been down since I wrote my last post about DownTownHost. I salute myself for having decided to move over to DownTownHost
I think I’ve written enough good things about DownTownHost. The next post I write about DownTownHost (if any) would be a COMPLAINT about whatever they might make me unhappy (in the future).
However, if you don’t see any of such post in the future, you can safely assume that I have NO complaint about them. (I do hope I don’t have to write about DownTownHost anymore. They really spoiled me. Now, any supporting email replied after half an hour is considered to be “bad service”).
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